Privacy Policy

1. Information We Collect

We collect information you provide directly, including:

• Name, email address, phone number, and billing address
• Payment information (processed securely via PayPal)
• Domain and hosting account configuration data
• Support ticket communications
• Usage data and server logs

2. How We Use Your Information

We use collected information to:

• Provision and manage your hosting services
• Process payments and send billing notifications
• Provide technical support and respond to inquiries
• Send service-related communications and updates
• Improve our services and user experience
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage for sensitive data, regular security audits, and access controls. Payment information is never stored on our servers and is processed exclusively through PayPal.

4. Data Retention

We retain your account data for the duration of your service plus 90 days after termination. Backup data is retained for 30 days. Server logs are retained for 90 days. You may request deletion of your data at any time by contacting support.

5. Third-Party Services

We use third-party services for payment processing (PayPal), server infrastructure, and analytics. These services have their own privacy policies and we encourage you to review them.

6. Cookies

We use essential cookies for session management and authentication. We do not use third-party tracking cookies or share cookie data with advertisers.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

8. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@trphosting.com.